When a product is to be sent to Daniras A/S for warranty claim or repair, correct packaging is crucial. Many products are damaged during transport, not due to the original fault, but because they are not properly packed. This can make troubleshooting more difficult and, in the worst case, lead to further damage to the product.
By submitting a product for warranty claim or repair, you agree that you have read and understood these guidelines.
Why is correct packaging important?
Shipping companies handle thousands of packages daily. Packages are stacked, moved multiple times, and subjected to shocks during transport. A regular cardboard box alone is rarely sufficient protection for electronic products, 3D printers, laser machines, and other technical equipment.
Shipping damages resulting from insufficient packaging or lack of product securing are not covered by the warranty or guarantee.
Always use original packaging if possible
We strongly recommend that the product be sent in the original packaging it was delivered in.
The original packaging is specifically designed to protect the product during transport and will in most cases provide the best protection.
If original packaging is no longer available, it is the customer's responsibility to pack the product properly. The shipping box must be able to withstand shipping both to and from Daniras A/S without collapsing or losing its protective function.
In these cases, we recommend:
- Heavy-duty double-walled cardboard box
- Ample bubble wrap around all parts
- Shock-absorbing filling material
- No possibility of movement inside the box
Remove unnecessary accessories
Only include the parts that are relevant to the fault.
As a rule, we do not wish to receive:
- Filament
- Filament spools
- Tools
- Spare parts not related to the fault
- Other loose accessories
Loose items can damage the product during transport and also increase the risk of lost parts.
Secure cables and moving components
One of the most common shipping damages is due to inadequate securing of cables and moving parts.
Typical errors we see:
- The print head cable is still mounted and subjected to stress during transport.
- Cables for axes or sensors are hanging freely.
- Print head or moving parts can move around in the box.
This can result in:
- Bent connectors
- Broken cables
- Damaged connectors
- Damaged sensors
All relevant cables must be removed or secured in the same way as the manufacturer did during the original delivery.
Dismantle screens and other fragile components
Screens and other fragile components should be dismantled and packed separately with adequate protection.
These components are particularly vulnerable during transport and can easily be damaged if left mounted on the machine.
Do not dismantle the product more than necessary
We regularly find that products arrive in a significantly more disassembled state than when the customer received them.
The product should generally be disassembled in the same way as it was delivered by the manufacturer.
Example: Bambu Lab A1
When shipping a Bambu Lab A1, the printer should be disassembled in the same way as upon delivery:
- Top frame and bottom frame are separated.
- All relevant cables are correctly disconnected.
- The parts are placed in the original packaging.
If original packaging is not available, all parts must be individually wrapped in bubble wrap and sent in a sturdy double-walled cardboard box with adequate shock absorption.
Avoid disassembling more components than necessary. Unnecessary disassembly increases the risk of damage, missing parts, and reassembly errors.
Example of correct packaging
- Remove filament, tools, and other unnecessary accessories.
- Dismantle and secure cables according to the manufacturer's instructions.
- Dismantle screens and other fragile components.
- Wrap all parts securely in bubble wrap.
- Use original packaging if possible.
- Alternatively, use a sturdy double-walled cardboard box with ample shock absorption.
- Ensure that no parts can move during transport.
Typical errors we see
- The product is sent without sufficient padding.
- The product is sent in an oversized box without filling material.
- Filament and tools are left in or on the machine.
- Print head or axis cables are left mounted and subjected to stress.
- Moving parts are not secured.
- Screens are sent mounted on the machine.
- The product is disassembled more than necessary.
- The product is sent in a weak or damaged box.
Final remark
Correct packaging protects both your product and the warranty process. A properly packed shipment reduces the risk of shipping damages and ensures that our technicians can focus on the original fault rather than damages that occurred during transport.
If you are in doubt about how your product should be packed, we recommend that you contact us at service@3dsaga.com